Options for product return, replacement, or refund within 14 days

 

Within 14 days

 

Resolution

Required

Additional Cost

Change your mind

Contact us for Refund if Unopened

RMA Authorization Number

Return Shipping Fee

Defective Main Unit

Contact us for Return & Exchange & Refund

RMA Authorization Number

Return Shipping Fee

Defective Parts

Contact us for Return & Exchange & Refund

Picture Evidence & RMA Number

Return Shipping Fee

 

 

 

 

Damaged Main Unit - Shippiong

Contact us for Return & Exchange

Picture Evidence & RMA Number

Return Shipping Fee

Damaged Parts - Shipping

Contact us for Return & Exchange

Picture Evidence & RMA Number

Return Shipping Fee

 

 

 

 

Damaged Main Unit - User

Purchase New Replacement Unit

 

 

Damaged Parts - User

Purchase New Replacement Parts

 

 

 

 

 

 

 

  • Return must include a Return Authorization (RA) number which can be acquired by calling us at 888.508.1839 or goto support page at https://cloudious9.ladesk.com/
  • Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
  • Item(s) must be returned in full or will otherwise incur additional processing fees of up to 50%. This includes parts and/or accessories.
  • Cloudious9 reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us by phone at 888.508.1839 or via e-mail at support@cloudious9.com

Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable. You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States and/or Canada. For other countries outside of North America, please see our Foreign Country Return Policy.

ORDER WITH AUTHORIZED RESELLER


Cloudious9 Resellers have the right to its own individual return policy.  If you purchased Cloudious9 product from a reseller.  Please first communicate with the reseller in the event your merchandise is still within resellers’ return policy limit.  If it has fallen outside of such resellers’ return policy limit, please refer to Cloudious9 Warranty section for more detail on how we can help you.


ORDERS RETURNED AFTER 14 DAYS

Products are not eligible for return or exchange after fourteen (14) days, please refer to Cloudious9 Warranty section for more detail on how we can help you.
 

FOREIGN COUNTRY RETURN POLICY

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

NOTICE

Cloudious9 reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Cloudious9 and its affiliates reserve the right to refuse a return for any reason.

 

Visit Our Cloudious9 Support Page for FAQs Tutorials or to Contact US about a specific question.