Shipping & Order

Options for product return, replacement or refund after 14 days

After 14 Days Resolution Required Additional Cost Change your mind N/A N/A N/A Defective Main Unit Contact us for warranty RMA Authorization Number Return Shipping Fee Defective Parts Contact us for warranty RMA Authorization Number Return Shipping Fee Damaged Main Unit - Shipping Purchase New Replacement Unit Damaged Parts - Shipping Purchase New Replacement Parts ...

Options for product return, replacement, or refund within 14 days

Within 14 days Resolution Required Additional Cost Change your mind Contact us for Refund if Unopened RMA Authorization Number Return Shipping Fee Defective Main Unit Contact us for Return & Exchange & Refund RMA Authorization Number Return Shipping Fee Defective Parts Contact us for Return & Exchange & Refund Picture Evidence & RMA Number Return Shipping Fee Damaged Main Unit - Shippiong Contact ...

Tell me about Domestic Shipping

Shipping Hours & Cut-off Cloudious9 warehouses operate from Monday through Friday 10AM-6PM excluding postal holidays. Orders will be shipped same day for all orders placed 11AM PST. All orders placed after 11AM PST will be shipped next Business Day. Domestic Shipping Detail Cloudious9 offers FREE SHIPPING on all orders over $249.99 within United States. Free Shipping within United States will be shipped via UPS Ground, DHL Ecommerce, or USPS services. Cloudious9 reserve the right to select...

Tell me about international Shipping.

Shipping Hours & Cut-off Cloudious9 warehouses operate from Monday through Friday 10AM-6PM excluding postal holidays. Orders will be shipped same day for all orders placed 11AM PST. All orders placed after 11AM PST will be shipped next Business Day. International Shipping Detail We provide shipping options through USPS based Priority Mail International or Commercial ePacket Service. Depend on your destination country and total package weight, you will be automatically assigned these 2 shipmen...

What happens if my shipment was lost or damaged?

Hydrology9 will be shipped with sturdy corrugated brown box. In the rare occurrence of a damaged product during transit we ask that you CONTACT US (https://cloudious9.ladesk.com/) within 14 days with picture of the damaged item, and our customer service will help you to replace the damaged parts or unit. If the package is lost in transition, please CONTACT US (https://cloudious9.ladesk.com/)We will immediately research the matter and if insurance was purchase will assist you in process the in...

When will my order ship?

Shipping Hours & Cut-off Cloudious9 warehouses operate from Monday through Friday 10AM-6PM excluding postal holidays. Orders will be shipped same day for all orders placed 1PM PST. All orders placed after 1PM PST will be shipped next Business Day.