Tell me about international Shipping.

Shipping Hours & Cut-off

Cloudious9 warehouses operate from Monday through Friday 10AM-6PM excluding postal holidays. Orders will be shipped same day for all orders placed 11AM PST.  All orders placed after 11AM PST will be shipped next Business Day. 

International Shipping Detail

We provide shipping options through USPS based Priority Mail International or Commercial ePacket Service.  Depend on your destination country and total package weight, you will be automatically assigned these 2 shipment types.

Priority Mail International ® Service – 6 -10 days
USPS Commercial ePacket Service – 4 -8 days (30 applicable countries)

International customers are responsible for Customs and Duty Fees. Cloudious9 is not responsible for these fees and will not pay Duty charges. These charges are at the discretion of your country and are the sole responsibility of the buyer.

Import fees and taxes such as VAT are not included in your order total. You may check with your country's Customs Office to determine what these additional costs will be, prior to making your purchase.

All prices and transactions are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is other than USD.

For questions regarding voltage compatibility of a product, please contact us for more information.

Insurance is highly recommended for international shipments and may be purchased at buyer’s discretion

Lost & Stolen Packages

Lost and stolen packages rarely occurs, but it does happen from time to time.  In the event of a package loss, Cloudious9 will work with the customer to help resolve the situation.  If an insurance was purchased, we will assist in the claim process.  However, it is customer’s responsibility to purchase an insurance to ensure their packages are protected.  Cloudious9 will not be responsible for any loss or stolen packages.